Welcome to ThePuppyShop.Com

We would like to thank you for visiting our website. Bookmark our site and join us again, as we add new and fun items just for your puppy or dog.

Contact Us: ThePuppyShop.Com

Shipping Information | Return | Coupon and Promotions | Payment Information

The Puppy Shop has been serving the online dog community since 1997, first with a website dedicated to dogs and dog breeders and then our store selling products specifically chosen for dogs and puppies.

Payments Accepted

ThePuppyShop.Com accepts MasterCard, Visa, American Express and Pay Pal. We ask that all orders be placed through our secured online shopping cart. Our SSL shopping cart is run through the Yahoo Merchant Solutions - Use industry-standard SSL encryption to transmit credit card information securely on its way from the shopper to our computers, and from our computers to you, the merchant

To expedite your order, please have the correct billing information. We do AVS verification on all credit cards. Your billing address and zip code must match what is on file with your credit card company. We also require the three digit CVV number on the back of the credit card. If you are unsure of this information, please contact your credit card issuing bank.

Shipping Information

We make every effort to get your order out the next business day, but all approved orders are shipped within 2 business days (Mon-Fri, not including holidays). We use UPS and USPS Priority.

We are located in Southern California. The approximate transit time from zip code 93551 is listed below. Please calculate the time once the order is shipped, not when the order is placed.

UPS Ground - West Coast 2 - 3 days, Mid West 3 - 5 days, East Coast 5 - 8 days
USPS Priority - 2-3 days, not guaranteed
Next Day Air - next business day calculated after package is shipped.
2nd Day Air - two business days calculated after package is shipped.

UPS ships packages Monday - Friday, not including holidays. For more information, please visit their website at UPS.Com

Shipping Methods:

We offer UPS Ground, UPS Next Day, UPS 2nd Day, Alaska/Hawaii/APO's, USPS Priority, USPS Priority with Insurance and Canada Priority. We are pleased to announce, that we have added shipping to the UK, Australia and Hong Kong.

Estimated UPS Ground Shipping Time

Shipping transit time is calculated Monday - Friday, not including holidays.

UPS Shipping Correction Charge

If the address you submit for shipping is incorrect UPS adds a $6.00 ($10.00 for Next, 2nd, 3rd Day Air) address correction fee to the delivery of your package.

Undeliverable Returns

Effective July 1st, 2006 packages shipped UPS that can not be delivered and are returned to us will be charged returned shipping.

International Shipping

We accept order from the United States, Canada and the United Kingdom through our Shopping Cart.

Coupons and Promotions

We offer a variety of coupons and promotions through our emailed newsletter, on our site and postal mailings. Coupons need to be entered in the order form to be valid. The coupon and promotion box is on the Payment page. You may apply the coupon to see the discount before proceeding to checkout. Once an order is placed the coupon code can not be added. Please make sure your order is correct before final submission. You may only use one coupon per order. There is a limit of one coupon offer per person and or address (you may use different offers on different orders, but may not use the same offer more than once).

Cancellations or Changes

Once an order is placed and we receive it in our warehouse there will be no cancellations or changes allowed. Orders returned as undeliverable will be charge the return shipping and restock fee.

New Return Policy Effective June 13, 2008

Due to coming changes planned for a new and improved ThePuppyShop.Com, we have adopted a new return policy: returns or exchanges will no longer be accepted for items purchased after June 12, 2008. During this transition period, we will be changing our current product selections and depleting our inventory and will be unable to accept returns or exchanges.

We appreciate your patronage and understanding during this time and hope you will continue to visit ThePuppyShop.Com, now and into the future.

Prior Return Policy

For orders placed up to and including June 12, 2008. Please Read

Free Shipping: Occasionally we offer free shipping on our orders. If any return causes the order to fall below the minimum amount required for "free shipping" the order is now subject to shipping. Actual shipping costs will be subtracted from the returned amount.

Damaged Packaged: Do not accept a package that arrives damaged. If package is left damaged, please contact the shipper immediately.

Lost Packages: Unfortunately a package may become lost in transit by the shipping company.
UPS SHIPPING: If your package was shipped UPS please call UPS or send us an email so that a trace may be placed on the package. UPS will try to determine the location of the package. It may take up to 10 business days for a trace to be completed. Once a package has been determined it is lost, replacement items will be sent.
USPS PRIORITY SHIPPING: If you purchased USPS Shipping with Insurance, please allow up to 21 days for the package to reach it's destination. If after 21 days the package has not arrived, please call USPS with your tracking number to begin a claim.

Defective or Missing Items: If the item received is defective or missing, please send us an email or call within 48 hours of receiving your order. If defective, we may ask you to return the item to us for evaluation. We will either replace the item or return your money based on our evaluation and current stock. After 7 days, please contact the manufacture directly for warranty information on defective items.

Items that are chewed through by your dog are not considered defective as a dog can chew through any type of items made. Please read the following article on how to choose a toy or treat for your pet - http://thepuppyshop.com/choosrigtoyo.htm.